bo111 Privacy Policy

When you register a bo111 account, make a deposit, request a withdrawal, or contact our support team, you voluntarily provide us with personal information that may include:

• Full name and date of birth (for identity verification and age confirmation).
• Bangladeshi mobile phone number (used for account login, OTP verification, and customer support).
• Email address (if provided, used for account notifications and support correspondence).
• Payment account identifiers (such as your bKash or Nagad mobile number) used for processing deposits and withdrawals.
• Identity documents (such as a National ID card or passport) where required for KYC verification of withdrawal requests above certain thresholds.

When you use bo111.app, certain technical and behavioural data is collected automatically by our platform systems:

• Device information including device model, operating system version, and browser type.
• IP address and approximate geographic location (city-level, not precise GPS location).
• Session data including pages visited, time spent on pages, and navigation path through the platform.
• Transaction records including deposit amounts, withdrawal requests, game play history, and bonus usage — retained for regulatory compliance and fraud prevention.

bo111 uses the personal information we collect solely for the following legitimate purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile.
• Payment processing — to facilitate deposits via bKash, Nagad, Rocket, and Upay, and to process withdrawal requests to your registered payment account.
• Customer support — to respond to your enquiries, resolve account issues, and handle complaints through our support channels.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised access to accounts.
• Responsible gaming compliance — to monitor for signs of problem gambling and to enforce deposit limits, self-exclusion requests, and age verification obligations.
• Platform improvement — to analyse aggregated and anonymised usage patterns to improve the performance, security, and user experience of bo111.app.

bo111 processes your personal data on the following legal grounds:

• Contractual necessity — processing is required to fulfil the account registration agreement and to provide you with the services you have signed up for, including payment processing.
• Consent — where you have expressly agreed to receive promotional communications or to the use of non-essential cookies.
• Legitimate interests — where bo111 has a genuine business interest in processing data for fraud prevention, platform security, and responsible gaming monitoring that does not override your privacy rights.
• Legal obligation — where processing is required to comply with applicable law, including anti-money laundering obligations, age verification requirements, and responses to lawful authority requests.

bo111 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data only in the following limited and necessary circumstances:

• Payment processors — we share the minimum payment details necessary with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to complete deposit and withdrawal transactions on your behalf.
• Identity verification partners — we may share identification documents with trusted KYC service providers solely for the purpose of verifying player identity and age in accordance with responsible gaming obligations.
• Game content providers — aggregated, anonymised session data may be shared with licensed game studios such as Pragmatic Play, Evolution Gaming, and Spribe to support game performance analytics.
• Law enforcement and regulatory authorities — we may disclose personal data to government bodies, law enforcement agencies, or financial regulators where required by applicable law or a valid legal order.

bo111 will never sell, licence, or otherwise transfer your personal information to advertisers, data brokers, affiliate networks, or any commercial third party for marketing purposes. Any sharing of data described in this policy is strictly limited to what is operationally necessary to provide you with bo111 services or to comply with our legal obligations. If you receive unsolicited marketing communications claiming to be from bo111 through any channel other than our registered email or SMS system, please treat them as fraudulent and report them to [email protected].

bo111.app uses browser cookies and similar local storage technologies to ensure the platform functions correctly and to understand how it is used. We use three categories of cookies:

• Essential cookies — strictly necessary for the platform to function, including session authentication, security tokens, and language preference storage. These cannot be disabled without breaking core functionality.
• Analytics cookies — used to collect anonymised data about how users interact with bo111.app, helping us identify usability issues and improve page performance. These are only activated with your consent.
• Preference cookies — used to remember your platform settings such as selected language and display preferences between sessions.

You can control non-essential cookies through your browser settings at any time. Most modern mobile browsers (Chrome for Android, Safari for iOS) provide options to block or clear cookies under Settings > Privacy. Please note that disabling essential cookies will prevent bo111.app from functioning correctly — you will be unable to log in or maintain a session. Clearing your browser's cookies will log you out of your current bo111 session.

bo111 retains personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Active account holders' data is retained for the duration of the account relationship and for a minimum period of five (5) years after account closure to comply with anti-money laundering recordkeeping obligations.

Where you have requested deletion of your personal data and there is no legal obligation requiring us to retain it, bo111 will delete or irreversibly anonymise your data within 30 days of receiving your verified request. Certain transactional records may be retained in anonymised form for longer periods for statistical and compliance reporting purposes.

bo111 takes the security of your personal data seriously and employs industry-standard technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption of all data transmitted between your device and bo111.app, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Access controls limiting which bo111 staff members can access personal data, governed by role-based permissions and the principle of least privilege.
• Encrypted storage of sensitive data fields including payment identifiers and identity document references, using encryption at rest.
• Regular security reviews and monitoring of platform systems to detect and respond to potential vulnerabilities or intrusion attempts promptly.

As a bo111 account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a clear description of your request:

• Right of access — you may request a copy of the personal data bo111 holds about you at any time.
• Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.
• Right of erasure — you may request deletion of your personal data where there is no lawful basis for us to continue processing or retaining it.
• Right to restrict processing — you may ask bo111 to limit how we use your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to withdraw consent — where processing is based on your consent (for example, analytics cookies or promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to data portability — you may request that bo111 provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.

bo111 will respond to all verified data rights requests within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

bo111 integrates with a number of trusted third-party service providers to deliver its platform. These include mobile payment processors (bKash, Nagad, Rocket, Upay), game content studios (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), and identity verification services. Each of these providers operates under its own privacy policy and data processing terms. bo111 conducts due diligence on all third-party processors to ensure they maintain adequate data protection standards. We do not control the privacy practices of these providers beyond the contractual obligations we impose on them, and we encourage you to review their privacy policies where relevant.

bo111 is strictly an adults-only platform. We do not knowingly collect, store, or process personal data from individuals under the age of 21. Our registration process includes an age confirmation step, and we reserve the right to conduct age verification checks at any time. If bo111 becomes aware that it has inadvertently collected personal data from a person under 21, that account will be immediately closed, all data will be deleted, and any deposits will be returned subject to verification. If you believe a minor has registered on bo111, please contact us immediately at [email protected].

bo111 reserves the right to update this Privacy Policy at any time to reflect changes in our services, data processing practices, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their mobile number or email address. The most current version of this Privacy Policy is always accessible at bo111.app/privacy-policy. Your continued use of bo111.app after a policy update constitutes your acceptance of the revised terms. We recommend reviewing this policy periodically, particularly before making a deposit or withdrawal.

For all privacy-related enquiries, data rights requests, or concerns about how bo111 handles your personal information, please contact our support team at: [email protected]